As a small, family-owned business, our dedication to finding the right size and style bra for our customers often comes in conflict with budget and space constraints on inventory we can carry in the shop. As a result, we have developed a generous special order policy designed to give customers a risk-free way of trying something new. Please read through our policy below before placing any orders:
Customers can order fashion or core items from our existing manufacturers for a $25 deposit per item, transferable to store credit should the customer no longer want the order or if the item(s) does not fit as expected. As a show of gratitude for being patient, items paid for in advance or within four weeks of arrival qualify for a 5% discount or free US shipping. Items not picked up after four weeks will be placed on the sales floor and do not receive a discount unless given prior approval.
Comexim items are subject to the same terms as general special orders with a slight difference. Because Comexim makes all items to order, customers will be required to pay a deposit equal to 50% of the order’s final total in advance. This deposit is non-refundable even if the bra(s) needs to be returned but can be transferred to store credit. If you require alterations to these pieces, there are also additional fees:
- All generic alterations add a $3 fee per bra. This is a non-refundable service fee that we pass directly onto the consumer and is not transferable to store credit nor will it be credited in the event of a return.
- Any bras requiring intense alterations or pattern changes will be charged a separate fee based on the difficulty of the process. Comexim will set the charge for these services on a case-by-case basis, and they will not be refundable.
- Should you order an altered bra which does not fit as expected, the 50% deposit is not refundable. You may transfer the deposit to store credit, or we will work with Comexim to remake the bras correctly at no additional charge to you.
Special order discounts do not apply to any alterations fees. The discount will be calculated from the retail price of the items. All standard bras are $55 for Comexim and $60 for Anna Pardal. Longlines are $60 for Comexim and $65 for Anna Pardal.